Operations Project Manager – Dedicated Logistics

Location: Travel-based (up to 50%-60%)
Reports to: Director of Projects
Compensation: $80,000-$85,000 plus incentives, based on experience
Employment Type: Full-Time | Exempt

About the Role

TCI is seeking an Operations Project Manager to lead the successful launch, transition, and stabilization of new dedicated trucking operations. This role is critical to our growth strategy and serves as the operational quarterback during high-visibility customer startups.

You will lead cross-functional project execution, develop scalable operating procedures, train and onboard operational teams, and ensure new accounts are positioned for long-term success. This is a hands-on, travel-based role ideal for someone who thrives in startup environments, enjoys being on-site, and knows how to bring structure to complex operations.

What You’ll Own

Dedicated Account Startups & Transitions

• Lead end-to-end execution of new customer startups and operational transitions

• Serve as the primary on-site leader during startup stabilization (typically 30–60 days per location)

• Conduct customer transition calls and manage ongoing communication throughout the startup lifecycle

• Review startup outcomes with customers and internal stakeholders

Project & Cross-Functional Leadership

• Manage, track, and execute all assigned company projects and new account startups

• Coordinate closely with Operations, IT, Billing, Safety, Recruiting, and Leadership

• Provide weekly status updates to the Director of Projects on progress, risks, and next steps

• Step in to manage accounts with vacant leadership on short notice, when needed

Systems, SOPs & Data Integrity

• Develop and document SOPs for:

  • Dispatch workflows (live and manual)

  • Required data entry in McLeod

  • Daily data reconciliation

• Partner with IT to establish data extraction processes to support Billing’s weekly invoicing

• Operate as a superuser across TCI systems to ensure accuracy, adoption, and consistency

Training & Team Development

• Hire, onboard, and train startup teams including:

  • Drivers

  • Dispatchers

  • Driver Managers

  • Administrative staff

• Manage and execute the 5-week training program for new operational leaders

• Ensure Operations Training Manuals are completed and signed off

• Support and execute Manager Trainee and Dispatcher training initiatives

Compliance & Operational Excellence

• Ensure all operations comply with DOT regulations and Hours of Service requirements

• Maintain strong oversight of safety, payroll, invoicing, maintenance, and P&L fundamentals

• Model ethical leadership, accountability, and attention to detail in all work

Travel & Schedule Expectations

• Up to 60% travel, primarily during startup and transition phases

• Travel may occur on short notice based on business needs

• Work hours and schedules are determined by project and account requirements

• Regular on-site presence is essential to success in this role

Required Experience & Qualifications

• Strong background in dedicated trucking or fleet operations

• Hands-on experience with account startups, transitions, or operational turnarounds

• Solid understanding of DOT regulations and Hours of Service

• Proven ability to manage multiple projects, deadlines, and stakeholders

• Strong data literacy and analytical problem-solving skills

• Excellent written and verbal communication skills

• High level of organization, discipline, and follow-through

• Comfortable leading teams without direct authority

• Willingness to travel extensively and work in dynamic environments

Systems Experience

Required

• McLeod (operational use, data entry, reconciliation)

Preferred / Trainable

• Samsara (including safety cameras)

• Idelic

• Tenstreet

• Trainual

• Mcleod

• Billing and data extraction workflows

Who Thrives in This Role

• Self-driven, disciplined, and highly accountable

• Energized by startup environments and operational problem-solving

• Comfortable being “the person” on-site when things are new or evolving

• Naturally organized with strong follow-up and follow-through

• Genuinely interested in project management, training, and team development

Why Join TCI

• Family-owned company proudly serving customers since 1978

• Strong commitment to safety, ethics, and transparency

• Positive, passionate team with a true “Can Do” attitude

• Opportunity to play a visible role in company growth and customer success

• Work alongside leaders who value accountability, innovation, and people